About the Ombudsman
Lydia Cummings has been a member of the University community for over 25 years. Prior to becoming an ombudsman she was the Associate Director of Labor and Employee Relations in the Office of Human Resources. Her professional areas of expertise include employee counseling, contract negotiation, informal mediation of group conflicts, and assisting individuals to develop strategies for conflict resolution.

Lydia serves as ombudsman for all University constituents. She is a member of the International Ombudsman Association and practices to the code of ethics and standards of practice of the Association.

About the Office
The University Ombudsman Office was established in 2003 by President Summers. It is open to all Harvard University faculty, staff, fellows, students and retirees. The Office is an independent resource for problem resolution and works to ensure that all members of the University community are treated equitably and fairly. The ombudsman can provide confidential and informal assistance to help resolve issues related to workplace and learning environments. A visitor can discuss issues and concerns with the ombudsman without committing to further disclosure or any formal resolution. A visitor may choose to remain anonymous. Next steps are always determined by the visitor, depending on the circumstances and comfort with possible options. The University Ombudsman Office provides the Provost with a confidential annual statistical report that summarizes the activity of the Office and may identify systemic problems. The Ombudsman Office is able to provide upward feedback for the institution. Office operations are consistent with the code of ethics and standards of practice of the International Ombudsman Association. An ombudsman is confidential, independent, and neutral.